BTS PORT DOUGLAS PTY LTD:
15% cancellation fee is applied for all tours cancelled with more than 48hrs notice of tour departure.
50% cancellation fee is applied for tours cancelled between 12 and 24hrs prior to departure.
No refund for no shows or less than 12 hours notice of cancellation.
Full refund provided if tour or transfer is cancelled by operator.
Reef Magic Cruises - "MARINE WORLD":
All trips are subject to weather/tidal conditions. All prices and schedules quoted are subject to change without notice. Trips may be cancelled at the discretion of Reef Magic Cruises Pty Ltd. Cancellation fees may apply.
Sunlover Reef Cruises:
Cancellations:
Any bookings cancelled within 72 hours of departure will be subject to a cancellation charge at the tour operators discretion.
A 100% cancellation fee may be charged for FIT passengers cancelling within 24 hours of departure.
A 100% cancellation fee may be charged for groups (10 or more pax) cancelling within 72 hours of departure.
Captain Cook Cruises:
All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates:
30-59 days; AUD$200.00 pp deposit.
within 15-29 days; 50% of fare.
14 days or less; 100% of fare.
no-shows at sailing; 100% of fare.
Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.
Pro Dive Cairns :
Cancellations received within 48hrs of travel will be charged a 100% cancellation fee.
Vagabond Cruises:
Minimum 14 days notice is required for a full refund to apply, there's no refunds for cancellations after this period, change of mind or no shows on the day of the cruise. Pre- Booking is essential.
•Child rate = 5-14 yrs
•Concession rate = Australian seniors/pensioners & full time students
•Family rate = 2 adults + 2 children
•Full payment is due on booking
•There is no refund for no shows
•Tickets & monies are non-refundable & non-transferable unless the cruise is cancelled
•A 3% credit card fee will apply if you have paid by AMEX/DINERS credit card
•Your ticket is valid for the day of the booking only
•Please arrive at departure point 15 minutes prior to departure time
•Surcharge will apply on Public Holidays
•Special Cruises, Prices and Terms & Conditions apply for 25th, 26th & 31st December & 26 January
Troll Tours- Sydney and Hunter Valley Tours:
TROLL TOURS HARLEY TRIKE AND MOTORBIKE TOURS:
Full refund if cancelled 48hrs before tour departure. If cancelled within 48hrs 25% will be kept as a booking fee.
TROLL TOURS:
TOUR CONDITIONS: “TROLL TOURS” reserve the right to alter or modify itinerary if prevailing weather, road conditions or adverse conditions require such change.
Brisbane Cruises:
72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded.
Four and six weeks is required for special events.
Rottnest Fast Ferries & Tours:
All tours are weather permitting. All appropriate concession cards must be presented at the office prior to collecting your tickets. We have a no refund policy; however we can offer a credit note valid for one year for any cancellations that are made at least one hour prior to tour/ferry departure. Any no shows or cancellations made within one hour of departure will result in all pre-payments being forfeited. A no refund policy applies once payment has been made. Credit notes are valid for 1 year and will be issued instead of a refund.
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Skydive Newcastle:
Only available to people living in Australia. Will have to show some form of local ID . Bookings must be made, and jump completed by November(unless cancelled due to weather or unforeseen circumstances and rebooked). No refund available once booked. Bookings are required and subject to availability. Minimum age is 12 years Non transferable and not available with any other offer. Weight restrictions and surchages over 95kgs apply and subject to Tandem Master on the day.
North Queensland Wildscapes:
24 hours no refund unless due to extreme weather conditions
48 hours full refund less booking fee of 20%
Fantasea Cruising Sydney:
Days before travel date | Cancellation Charges
No show - No refunds
Less than 24 hours - 75% of full fare
2-7 days - 50% of full fare
8-14 days - 25% of full fare
More than 14 days - No cancellation charges
Kotahi Tourism:
KOTAHI TOURISM TERMS & CONDITIONS
Kotahi Tourism accepts your booking subject to the following terms and conditions.
Please ensure you read carefully and understand these terms prior to confirming your booking.
1. Booking
Your booking is confirmed on receipt of payment. All participants must confirm bookings in advance. Kotahi Tourism recommends booking early to avoid disappointment.
Prices are per person in Australian dollars. GST is not applicable.
Tickets are transferable. Please notify Kotahi Tourism of the new participant.
Once the tour has departed no portion of the payment is refundable, no exceptions.
Third Party Bookings
Booking vouchers must be shown when booking is made through a third party booking agent (“Reseller”).
Participants who purchased the tour through a Reseller are subject to the conditions of the booking agent.
2. Cancellation Policy
Cancellations will result in the following:
More than 30 days notice: Full refund of the Tour Fee
Less than 30 days notice and more than 24 hours notice: 50% refund of the Tour Fee
Less than 24 hours notice: No refund
No refunds are payable to persons booking with a gift voucher.
Kotahi Tourism reserves the right to cancel or reschedule the tour in cases of extreme weather or dangerous conditions that are not within the control of the guide or Kotahi Tourism. Tours will still proceed if it is raining.
3. Gift vouchers
Gift vouchers are not redeemable for cash and must be used prior to the expiry date. Participants using a gift voucher must ensure they are booked on a tour in order for gift vouchers to be redeemed.
4. Conduct
Kotahi Tourism reserve the right to stop any Participants from continuing the tour if they breach our safety standards, or if the participant is behaving in an unacceptable manner or affected by any substance.
Any person who is expelled from the Tour on this basis will forfeit the Tour Fee.
5. Safety
The tour route includes walking up and down stairs, over uneven ground and crossing busy intersections - "the activities'
Due to the nature and extent of the activities, you warrant that:
a. You are physically and mentally able to undertake the activities;
b. You have no pre-existing condition that may be affected by the activities; and
c. You have adequate and appropriate footwear and clothing for the activities.
You understand and agree to accept full responsibility for your own safety and wellbeing during the tour. This includes paying due care and attention to traffic, pedestrians and other potential obstacles and dangers.
Kotahi Tourism accepts no liability whatsoever for any loss or injury incurred as a result of participation in the tour to the extent permitted by law. In the event that any statute prevents liability being excluded or modified then this clause shall be interpreted as applying only to such liability that can be excluded or modified by agreement between the parties.
Kotahi Tourism accepts no liability for any loss or damage to your personal property while on the tour, including but not limited to personal belongings, valuables, photographic equipment or clothing.
6. Indemnity
You agree to indemnify Kotahi Tourism from and against any claim by a third party for loss or damage (and the legal costs incurred in defending the same) arising out of your conduct while participating in the Tour, or due to any breach of these Terms and Conditions.
Kotahi Tourism is not liable for any loss, damage or inconvenience arising from or incidental to any delay in the scheduled tour taking place.
Any loss or damage to third party property is solely your responsibility.
7. Miscellaneous Terms
(a) All Participants acknowledge and agree that that Kotahi Tourism is expressly authorised to take photographs of Participants during the tour and utilise such photographs for the purpose of promoting Poihakena Tours including but not limited to being displayed on the Kotahi Tourism website.
(b) Photographs remain copyright to the Company and may only be used or reproduced by Participants for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier's products or services, without the Company’s prior written permission.
8. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Kotahi Tourism and each Participant submit to the non-exclusive jurisdiction of the Courts of New South Wales in respect of these Terms and any dispute between them.
Gray Line Sightseeing Day Tours - Tasmania:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to a booking cancelled within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Discovery Adventure Group Pty Ltd:
48 hours notice of cancellation is required or 100% of fare is payable. Failure to board will incur 100% of fare. The Discovery Group reserves the right to operate substitute vehicles, amend tour timings and itinerary without prior notification. Minimum numbers apply. Prices are subject to change and a surcharge is applied to all tours over public holiday periods. Directors, management and staff shall not be responsible or liable for death of or injury to any person, or loss of / damage to any property due to persons negligence.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
